FREQUENTLY ASKED QUESTIONS

The principle of the escape game is simple – up to 7 players have 60 minutes to crack the puzzles and work their way out of the escape room. Before you start, you get a short introduction and a brief warm-up for the game. Then the puzzling begins. By combining objects and clues, you can reach the goal together and escape! Only if you put all the clues together correctly will you find the way out.

You can cancel your booking online up to 48 hours in advance. Or let us know by phone or email within this time frame if you can’t come after all. Only then can we refund your payment!

Excluded from this are corporate events during the high season: from September to March. Here the cancellation period is one week.

You can adjust your booking online accordingly up to 48 hours in advance. Or let us know by phone or email within this time frame if something changes. Only then can we refund you the difference!

Then you were simply unlucky or overlooked something … But of course we won’t leave you on your own, and we’re happy to give you hints.

Every room has its own story and a different level of difficulty.
Some of our rooms are suitable from age 10.
Others are only suitable from age 14 or 18.
Our age recommendation is shown next to the description of each room.
As some of the rooms are horror rooms, we ask you to always read the description and decide for yourself whether the room is suitable for your child or not.
In every game there must be a supervisor of at least 18 years of age who takes responsibility.
As the accompanying person, we recommend that you judge for yourself whether the child is old enough to follow the game and take an active part.
Young people between 12 and 17 years of age can alternatively bring a consent form signed by their legal guardian.
There is no upper age limit.

We advise against taking part if you have mental health conditions, heart conditions, asthma or other serious illnesses. Please also read our Terms & Conditions.

The whole experience usually takes about 80 minutes, including a short introduction before the game and a debriefing afterwards. The actual playing time is 60 minutes.

Definitely not – come as you feel comfortable and can move freely. Full-body suits and masks are perhaps a little counterproductive – sometimes you really do need a clear view.

There must be at least 2 and at most 7 players.

Unfortunately, we have to point out that our location and the games are not barrier-free. We understand how important access is for everyone and regret any inconvenience this may cause. If you have special needs or would like further information, please do not hesitate to contact us. We are always ready to offer support and advice within our means.

Fifteen minutes early is the right time …
So if you have booked for 5 p.m., for example, please be there at a quarter to five! Welcome, storing your belongings, maybe a quick visit to the toilet, having the game explained – all this takes a little time. So please be there 15 minutes beforehand!

For our customers who want to experience the adventure at EscapeGame Leipzig at Gottschedstraße 4 in Leipzig, we have put together some arrival details here to make your arrival as smooth as possible:

Address: EscapeGame Leipzig, Gottschedstraße 4, 04109 Leipzig

By public transport: Gottschedstraße is centrally located and easy to reach by public transport. The nearest stops are:

• Tram stop “Thomas-Kirche”: served by lines 9 and 89, which stop just a few steps from our door.
• Bus stop “Goerdelerring”: several bus lines stop here, offering good connections from all directions of the city.

It is best to plan your journey by public transport using the official website of the Leipzig transport company (LVB) or a corresponding app to find the most up-to-date connections.

By car: To arrive by car, simply enter our address into your navigation system. Please note that parking in the city centre can be limited. We recommend using the nearby public car parks:

• Parkhaus am Markt: only a few minutes’ walk away, this car park offers convenient parking.
• Car park at Leipzig Zoo: a little further away, but possibly a good option if you would like to combine your visit with a trip to the zoo.

On foot or by bike: Gottschedstraße is located in a lively district of Leipzig that is perfect to explore on foot or by bike. You will find bike racks near our location.

Especially at weekends or on public holidays, we recommend allowing a little extra time to find parking or to walk from the stop to us. If you have any further questions about getting here, we are happy to help. We look forward to your visit to Escape Game Leipzig!

Please come sober and with a clear head. Anyone who is not in control of their senses will unfortunately have to stay outside …

Punctuality is very important for the escape room experience, as we work to a tight schedule in order to give all our guests an optimal experience. If you realise that you cannot arrive on time for your booked appointment, we ask you to inform us as soon as possible. We understand that unforeseen things can happen, and we will do our best to find a solution that works for everyone involved.

Please note, however, that a delay may shorten your team’s playing time, as we have to guarantee the following groups a punctual start to their game.

Yes, you can also pick up your voucher at our locations and pay in cash. However, you should call beforehand to check whether we are on site.

1. Vouchers purchased from us can only be redeemed once.

If a remaining balance is left over, it expires and can no longer be used.

2. In the event of a price increase, the voucher retains its originally paid value.

The number of participants stated on the voucher can no longer be credited in full. The additional amount for the new prices can be paid directly on site.

Example:
You have a voucher for 4 people (paid value €108).
The new price for 4 players is €120.
The difference in this example, amounting to €12, can be paid directly on site.